IT Support and Security
for Your Business
One partner, one contract, one invoice. We handle the IT environment, security and cloud services so you can focus on your business.
📞 +358 45 114 0016Who is the service for?
The service is designed for companies with 5–50 employees that don't have an in-house IT department but need a reliable and secure IT environment.
5–50 employees
For companies without an in-house IT department or a designated IT manager.
IT is worth outsourcing to a professional
When you want IT handled by a dedicated specialist — not an occasional part-time fix.
Security matters
When you want baseline security and monitoring in place without separate additional fees.
Too many vendors
When you want one partner, one contract and one invoice.
Our typical customers are professional services, office, logistics and service companies.
Choose the right level for your business
Prices per user/month, VAT 0%. Minimum billing 5 users. Microsoft 365 and Google Workspace licenses are invoiced separately according to the current price list. The package price includes license management as well as continuous configuration and maintenance of the environment. Onboarding and any migration from the current environment are assessed and quoted separately — the scope depends on your starting point.
IT Basic
For small businesses that need a working basic solution.
- Microsoft 365 / Google Workspace management (license separate)
- IT remote support Mon–Fri, response next business day
- Update management
- MFA and access management
- Device monitoring and management
- Antivirus protection
IT Plus
For growing companies where IT is a critical part of daily operations.
- All IT Basic features
- IT remote support, 8-hour response time
- Daily cloud backups
- Loan device during service
- Data wipe and certificate
- Device lifecycle management
IT Premium
For companies where downtime is not an option.
- Proactive monitoring — issues addressed before users notice
- All IT Plus features
- EDR-level threat detection and response
- We monitor security alerts on your behalf
- On-site support: 1 h/month included
- Additional hours €89/h (other packages €99/h)
Not sure which package fits?
In a free consultation, we'll go through the options →Single support without a monthly contract
Need help just once? No problem. We offer remote and on-site support for businesses without a monthly commitment.
Remote Support for Business
Fast help via remote connection — usually within 15 minutes. We use RustDesk or Windows Quick Assist.
- RustDesk — fast and secure remote connection
- Windows Quick Assist — built into Windows
- Connection opened during the call
- No installations required for the user
- Encrypted connection (TLS 1.3)
- Invoiced afterwards by email
On-site Support
We bring our expertise to your office — ideal for issues that can't be handled remotely.
- Network issues and hardware installations
- Office network troubleshooting
- Printer and scanner installation
- Workstation deployment
- Minimum billing 1 hour
- Invoiced afterwards
Urgent Support
When production stops or the whole office is stuck — we respond within 1 hour.
- Prioritized first in queue
- 1-hour response time
- Also evenings and weekends
- Remote or on-site
- Critical issue resolution
- Invoiced afterwards
One-time Support Pricing
All prices VAT 0%. Invoiced afterwards.
| Service | Description | Price |
|---|---|---|
| Remote Support for Business FASTEST | RustDesk or Windows Quick Assist — usually 15 min | €89 / starting 30 min |
| Remote Support (continuation) | Subsequent 30-minute blocks | €69 / starting 30 min |
| On-site Support | Network, hardware, installations | €119 / hour |
| Travel fee | Over 10 km | €0.50 / km |
| Urgent Support URGENT | Response time 1 h (weekdays 8–20) | €149 / hour |
| Weekend surcharge | Sat–Sun and public holidays | +50 % of hourly rate |
| Night work surcharge | 8 PM – 8 AM | +50 % of hourly rate |
What does one-time support include?
Remote Support — RustDesk
Fast and secure remote connection that works on all operating systems. Encrypted connection (TLS 1.3) and user approval every time.
€89 / 30 minRemote Support — Windows Quick Assist
Windows built-in remote tool. No separate installations — works directly on Windows 10 and 11 machines.
€89 / 30 minOn-site Support
Network issues, hardware installations, printers, workstation deployment. Minimum billing 1 hour.
€119 / hUrgent Support
Critical issues prioritized first. Response time 1 hour on weekdays 8–20. Also evenings and weekends.
€149 / hTroubleshooting and repair
Software issues, viruses, operating system problems, network connections, email issues.
Included in priceReporting
Each visit comes with a short report: what was done, what was found and what we recommend next.
Included💡 When is one-time support worth it?
You have only 1–3 issues per year, and a monthly contract doesn't make sense.
You want to test our expertise before committing to a monthly package.
A one-time migration, network build or device installation.
Server crashed, ransomware attack, whole office stuck.
One-time Support vs. Monthly Package
| Need | Recommendation |
|---|---|
| 1–3 issues per year | One-time support — pay only for what you use |
| 4+ issues per year | IT Basic — €49/mo/user (more affordable) |
| Critical system, cannot go down | IT Premium — 4 h response time, EDR |
| One large project (e.g. relocation) | One-time support — €119/h + travel costs |
Microsoft 365 and Google Workspace — which is right for you?
We help you choose and deploy the right cloud service. Both work seamlessly with our service packages.
Microsoft 365 Business Premium
Full Microsoft expertise — email, Office apps, Teams and comprehensive security.
- Outlook email and calendar
- Word, Excel, PowerPoint, Teams
- OneDrive and SharePoint
- Intune device management
- Defender for Business antivirus
- Entra ID + MFA
Google Workspace
Modern and affordable cloud solution — Gmail, Drive, Docs and Meet.
- Gmail email on your own domain
- Google Docs, Sheets, Slides
- Google Drive storage
- Google Meet meetings
- Calendar and contacts
- Onboarding and migration
Cloud Services Pricing
One-time services and monthly prices. Licenses invoiced separately.
| Service | Description | Price |
|---|---|---|
| Microsoft 365 Setup POPULAR | User accounts, licenses, email, Teams, OneDrive | from €390 |
| Microsoft 365 Management | User management, updates, monitoring, reports | €15 / user · month |
| Microsoft 365 Licenses | Business Basic, Standard, Premium — procurement | Ask for a quote |
| Microsoft 365 Migration | Email + files (e.g. Google → M365) | from €490 |
| Microsoft 365 Security | MFA, Conditional Access, Defender configuration | from €290 |
| Google Workspace Setup | Gmail, Drive, Docs, Meet, user management | from €290 |
| Google Workspace Management | User management, updates, monitoring | €12 / user · month |
| Google Workspace Licenses | Business Starter, Standard, Plus — procurement | Ask for a quote |
| Cloud migration (M365 ↔ Google) | Email, calendar, files | from €490 |
| Email security and archiving | Spam filtering, archiving, retention policies | from €190 |
Security as part of the service
Security is not an add-on — it's included in every package.
Update management
Windows updates, drivers and third-party software automatically up to date. Critical security patches within 24 hours.
All packagesMFA and access management
Multi-factor authentication for the entire cloud environment. We manage conditional access rules. When an employee leaves, we lock the credentials the same day.
All packagesDevice management
Remote lock for lost laptops, BitLocker encryption, centralized app distribution. On BYOD phones, work data is isolated from personal data.
All packagesCloud backups
Daily backups of email, OneDrive, SharePoint and Teams. Recovery in minutes. 3–2–1 principle.
IT Plus · IT PremiumEndpoint security
Antivirus plus threat detection and response. Detects ransomware, malicious connections and suspicious logins. We monitor alerts on your behalf.
IT PremiumSecurity training
Most breaches start with human error. Phishing recognition, simulated tests quarterly, password hygiene.
Add-on serviceNIS2 and the Cybersecurity Act
As requirements tighten, basics like MFA, updates, backups and network segmentation become critical.
Finland's Cybersecurity Act (the national implementation of the NIS2 Directive) sets security requirements for SMEs as well. The requirements apply particularly to companies operating in critical sectors: healthcare, logistics, energy, digital infrastructure and their supply chains.
In practice, the law requires, among other things:
- Documented risk management and security policies
- Access management and multi-factor authentication
- Backups and recovery capability
- Update management and vulnerability patching
- Reporting of security incidents to authorities
- Ensuring supply chain security
- Management commitment and staff training
IT Premium supports the implementation of several technical controls related to NIS2 requirements. Compliance is always assessed on an organization-by-organization basis.
| NIS2 requirement | Solution |
|---|---|
| Risk management | Assessment + monitoring |
| Access management / MFA | Conditional access + MFA |
| Backup | Daily cloud backups |
| Update management | Automatic |
| Threat detection | EDR-level protection |
| Device protection | Device management + encryption |
| Training | As add-on service |
NIS2 Services
One-time services to improve NIS2 readiness.
| Service | Description | Price |
|---|---|---|
| NIS2 readiness assessment | Review of current controls and identification of gaps | from €690 |
| Risk management policy | Documented risk management plan | from €890 |
| Security training (staff) | Online training + simulated phishing | from €490 |
| Supply chain assessment | Security assessment of critical suppliers | from €590 |
| Incident reporting process | Building and documenting the process | from €390 |
| NIS2 compliance | Comprehensive readiness and documentation | Ask for a quote |
What you get in each package
We've packaged the service into clear levels – choose the scope according to your needs.
✓ Included in all packages
- Microsoft 365 / Google Workspace management (license separate)
- IT remote support Mon–Fri
- Update management
- MFA and access management
- Device management
- Antivirus protection
- Device monitoring
| Difference | IT Basic €49/mo |
IT Plus €69/mo |
IT Premium €89/mo |
|---|---|---|---|
| Response time (remote support) | Next business day | 8 hours | 4 hours (priority) |
| Fast response and proactive monitoring | — | — | ✓ |
| Cloud backups (3–2–1) | — | ✓ | ✓ |
| Loan device during service | — | ✓ | ✓ |
| Data wipe + device lifecycle | — | ✓ | ✓ |
| Proactive threat monitoring | — | — | ✓ |
| On-site support | Add-on service | Add-on service | 1 h/mo included |
| On-site hourly rate | €99/h | €99/h | €89/h |
How to get started
Four steps. No long project plans.
Assessment
Free 45-minute meeting. We review your current IT environment, devices, software and pain points.
Proposal
Within 1–2 business days we recommend a package and prepare a tailored quote showing exactly what's included.
Onboarding
We set up management and start monitoring. The schedule flexes to your current situation, and your work isn't interrupted during the transition.
Service runs
We monitor, update and support. You do your work, we watch the machines.
Good questions
We hear these often when companies consider outsourcing IT support.
What is the contract period?
The service agreement is open-ended with a 3-month notice period. We recommend a minimum of 12 months so that onboarding and optimization have time to deliver full value.
Do you support Mac environments?
Yes. Microsoft 365 and Intune also work on macOS devices. Windows is our primary environment, but we also support Mac environments.
How do I submit a support request?
Support requests can be made by phone, email or through our website. Critical issues are always prioritized first.
What security is included in the packages?
All packages include MFA, access management, update management, device management and antivirus protection. IT Plus adds daily cloud backups. IT Premium adds EDR-level threat protection.
How does your service support NIS2 requirements?
IT Premium supports the implementation of several technical controls related to NIS2 requirements: risk management, access management, backup, update management and threat detection. Compliance is always assessed on an organization-by-organization basis.
Is Microsoft 365 Business Premium mandatory?
We recommend it, but it's not mandatory. You can also use Google Workspace or another cloud service. We manage all common cloud services.
Do I need a firewall if we only have a 4G router?
Yes, we recommend a firewall and managed network when your company has more than 5 users. A basic operator router doesn't provide sufficient management, segmentation or logging.
What is Kybermittari?
Kybermittari is a free tool from Traficom's National Cyber Security Centre that lets you assess your company's cybersecurity maturity level. We use Kybermittari as the basis for our assessments.
Let's review your company's IT situation
Free 45-minute consultation on-site or remotely. You'll receive a written report and recommendation — without obligation.