What is Remote Support?
Remote support means we help you with a computer problem via a remote connection. You don't need to transport your computer anywhere – we connect to your machine securely and solve the problem in real time.
What can be handled via remote support?
- Software issues and error messages
- Virus and malware removal
- Operating system updates
- Email and printer setup
- Network connection issues
- Software installation and setup
- Performance issues and optimization
- Security settings
How remote support works
Contact us
Call +358 45 114 0016 or send a message – describe your problem.
Schedule a time
We agree on a suitable time, often the same day.
Connect remotely
You install the RustDesk software, through which we connect.
Problem solved
We handle the problem and make sure everything works.
📥 RustDesk – secure remote connection
Download and install the RustDesk software before your remote support session begins. The software is free and open source.
Installation instructions
Download
Select your operating system above and download the installer from GitHub.
Install
Open the downloaded file and follow the installer instructions. Installation takes about a minute.
Open RustDesk
Once installation is complete, open the RustDesk application. You'll see your ID code and a one-time password on the screen.
Call us
Call first to +358 45 114 0016 and give us your ID code. We verify your identity before establishing the connection.
🔒 Important safety notice
We never connect to your computer without phone confirmation. Before giving out the RustDesk ID code and password, make sure you are on the phone with us at +358 45 114 0016.
- Never give your ID code or password to anyone who hasn't called you in advance.
- You see everything happening on your computer at all times – you can end the connection whenever you want.
- We only use a one-time password – we never set a permanent password without your permission.
- The connection ends automatically when you close the RustDesk application.
📞 Confirm your identity by phone
Before establishing the remote connection, call us at +358 45 114 0016 and give us your ID code. This way we ensure everything is safe and correct.
Call: +358 45 114 0016